The Problem
Vittae Optics used 4 different systems from the same vendor: reports, tablet POS, inventory and service. None of them talked to each other. No CRM, no integrated client view.
What We Did
1. Unified System
We built a custom platform that replaced all 4 systems with one. Each workstation has its own specific interface, but all of them draw on centralized data.
2. Integrated CRM
We implemented client management with complete history: prescriptions, preferences, previous purchases and appointments.
3. Predictive AI Foundation
With centralized data, we laid the foundation for predictive demand analysis — anticipating which products will sell the most in each period.
Results
- 1 unified system in place of 4 fragmented ones
- Complete view of clients and inventory
- Ready to expand — partnership signed to sell the solution to other optical retail chains
- Next step: predictive AI for demand analysis
Why It Worked
A system custom-built for the optical shop's real workflow. Each interface designed for the person using it. Centralized data that enables real intelligence.