The Problem
Oral Sin, Brazil's #1 implant franchise, gets a high volume of interested patients. The evaluation schedule depended on manual work to keep leads warm: every lead waited for a callback, and anyone who reached out after hours had to wait until the next day.
What We Did
1. Custom AI Agent
We built an agent with the 3A3R engine that handles conversations on WhatsApp, understands the case and qualifies the prospect with the same questions the clinic would ask.
2. Direct Scheduling
The agent checks available time slots and books the evaluation on its own, straight into the clinic's calendar, with no human involved.
3. Round-the-Clock Operation
Service runs 24 hours a day, including weekends, when a large share of prospects research and decide.
Results
- Evaluations booked 24 hours a day, with no queue
- No lead going cold while waiting for a callback
- Clinic staff dedicated to the patient, not the phone
Why It Worked
The agent stepped into the existing process and handled the one thing that was bottlenecking the schedule: responding and booking on the spot. It wasn't an FAQ chatbot; it was an attendant that closes the booking.