The Problem
MKS Service controlled everything in spreadsheets. No fleet management, no structured service management, no integrated view of the business. Growth was blocked by the lack of systems.
What We Did
1. Diagnosis and Selection
We analyzed the operation and found that the problem wasn't a lack of software — it was a lack of integration. We didn't build anything from scratch.
2. Integration of 5 Systems
We selected and integrated the right tools: CRM, service management, fleet tracking, ERP and e-commerce. All connected via API.
3. Training and Adoption
We trained the entire team in their real work context to ensure adoption.
Results
- 5 integrated systems working as one
- Company expanding — growing its fleet, team and service types
- High satisfaction from both internal and external clients
- Total visibility of the business in a single dashboard
Why It Worked
The answer isn't always to build software. Sometimes it's connecting what already exists, intelligently. Diagnosis before implementation.